Support
We’re here to help you get the most out of XTK inside Xero Practice Manager.
Contact us
Email support@octabyte.io and we’ll get back to you. Please include your Practice name and, if it’s about a specific action, what you were doing when the problem happened.
From inside XTK
The fastest way to reach us is the Support tab in the XTK panel inside Xero Practice Manager — you can describe the issue and attach a screenshot, and it reaches us with the context we need already attached.
Common topics
- Getting started — installing the extension, connecting your Google Drive or OneDrive, and opening your first client. See the user guides.
- Documents, e-signatures & the client portal — step-by-step walkthroughs of every feature live in the guides section.
- Billing & trials — how the 30-day trial and subscription work: see Pricing and the Refund & Cancellation Policy.
- Privacy & data — how we handle your data and how to delete it: see the Privacy Policy and Your data rights.
Something broken?
If XTK isn’t loading inside Practice Manager, try reloading the tab and confirming the extension is enabled. If it persists, email support@octabyte.io with your browser and a description, and we’ll investigate quickly.
Give Practice Manager its missing half
Install the extension, connect your Drive, and open your first client — your whole practice can be working in context today.
30-day free trial for your whole practice — no credit card required.